HERE TO HELP

Let’s Make It Simple.

At COAWFG, we want every part of your shopping experience to feel simple, clear, and fun. Whether you have a question about one of our toys, need help with an order, or would like assistance with shipping, returns, or payments, our customer support team is here to help.

service@coawfg.com +852 2520 4300

THE COMPANY BEHIND COAWFG

Business Information

COAWFG is owned and operated by Shenzhen Huanyi Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through coawfg.com.

We aim to respond to customer enquiries within 1–2 business days.

Brand NameCOAWFG

Websitecoawfg.com

Company NameShenzhen Huanyi Network Technology Co., Ltd.

Chinese Company Name深圳市焕亿网络科技有限公司

Unified Social Credit Code91440300MAEE46QRXJ

EstablishedMarch 28, 2025

Registered CapitalRMB 10,000

Emailservice@coawfg.com

Customer Service+852 2520 4300

Registered AddressRoom 1521, Building 1, Guantilida Building, No. 269 Wenqian 1st Road, Wenjiang Community, Xin’an Subdistrict, Bao’an District, Shenzhen, Guangdong, China.

Customer Service HoursMonday–Saturday, 9:00 AM–6:00 PM EST

Typical Response Time1–2 business days

EVERYDAY SUPPORT

What Can We Help With?

🧸Product QuestionsProduct details, features, play information, and general questions about COAWFG toys.

📦Orders & TrackingOrder confirmation, order status, shipping, delivery, and tracking enquiries.

↩️Returns & RefundsHelp with eligible returns, refund requests, missing items, or incorrect products.

💳Payment SupportQuestions about checkout or payment-related issues when placing an order.

A LITTLE DETAIL HELPS

Need Help With an Existing Order?

To help us locate your purchase quickly, please include the following information when contacting us:

Order Number

Your COAWFG order number from your confirmation email.

Email Address

The email address used when placing your order.

Reason for Contact

A short explanation of what you need assistance with.

HELPFUL INFORMATION

Support for Your Order

Damaged or Incorrect Product?

If your package arrives with a damaged, defective, missing, or incorrect item, please contact us as soon as possible. When possible, include clear photos of the product, affected area, original packaging, outer shipping package, and shipping label.

Shipping & Delivery

If your order has shipped, tracking information may be available through your shipping confirmation email. Contact us if you believe your package is delayed, lost, or delivered incorrectly.

Returns & Refunds

Please contact customer support before returning any product. We will provide the applicable return instructions and designated return address. Please do not send products to our registered company address unless our team specifically instructs you to do so.

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